Terms of Service

1. Our Services

Forever Athletic provides private sports coaching services in Nairobi, Kenya including adult and children's swimming lessons, personal training, and guided rock climbing. We also feature partner programmes through Karori Tours including bikepacking expeditions and cycling lessons at Karura Forest.

All services are provided by qualified coaches and instructors. Session details, locations, and pricing are as stated on our website at the time of booking.

2. Bookings & Payment

Bookings are confirmed upon receipt of full payment via Paystack (card or M-Pesa). Prices are as displayed on the relevant programme page at the time of booking.

• Session packages and full courses are paid in advance
• Your booking is confirmed once Paystack confirms payment — you will receive a confirmation via WhatsApp
• Prices are subject to change for future bookings but will not change retroactively for sessions already paid
• All amounts are in Kenyan Shillings (KES) unless stated otherwise

3. Cancellations & Rescheduling

We understand that life is unpredictable. Our cancellation policy is designed to be fair to both clients and coaches.

• 24+ hours notice: Sessions can be rescheduled at no cost
• Less than 24 hours: We will do our best to accommodate — repeated late cancellations may result in the session being marked as used
• Sessions never expire — your remaining sessions stay valid indefinitely regardless of breaks
• Coach cancellations: If your coach cancels, your session is rescheduled at no cost — it is never forfeited

4. Refunds

Refunds are not offered once the first session of a programme has been delivered. Exceptions are made for documented medical conditions that prevent further participation — these are reviewed case by case and may be issued as credit rather than a cash refund.

For Karori Tours bookings, cancellations made more than 48 hours before the event date may be transferred to a future date. Late cancellations and no-shows forfeit the payment as the slot was held for you.

5. Health & Safety

By booking, you confirm that you are physically able to participate in your chosen activity. You must inform your coach of any medical conditions, injuries, or physical limitations before your first session.

• Forever Athletic coaches are not medical professionals
• Participation in all physical activities carries inherent risk
• You participate at your own risk and take responsibility for your own physical wellbeing
• If you feel unwell or unsafe during a session, inform your coach immediately
• For children's programmes, the parent or guardian is responsible for disclosing any relevant health information

6. The Pool Environment

Swimming lessons take place at shared pool facilities. While sessions are one-on-one, other guests may use the pool at the same time. Forever Athletic does not control facility access and cannot guarantee an empty pool. Normal facility activity is not grounds for cancellation or refund.

7. Outdoor Activities

Rock climbing, bikepacking, and cycling activities take place outdoors and are subject to weather conditions. In the event of dangerous weather, sessions or events will be postponed and your booking transferred to the next available date. Forever Athletic and Karori Tours reserve the right to cancel or modify outdoor activities for safety reasons.

8. WhatsApp Communications

By providing your WhatsApp number during booking, you consent to receive booking confirmations, session reminders, and programme updates via WhatsApp. Our platform uses an automated assistant for initial enquiries. You can opt out of non-essential communications at any time by messaging us directly.

9. Conduct

We expect all clients to treat coaches and staff with respect. Forever Athletic reserves the right to terminate a coaching relationship in cases of serious misconduct, with any unused sessions refunded in full.

10. Intellectual Property

All content on foreverathletic.life including text, images, and programme materials is owned by Forever Athletic. You may not reproduce or distribute this content without written permission.

11. Limitation of Liability

To the fullest extent permitted by Kenyan law, Forever Athletic's liability for any claim arising from our services is limited to the amount paid for the specific session or programme in question. We are not liable for indirect, incidental, or consequential damages.

12. Governing Law

These terms are governed by the laws of Kenya. Any disputes shall be subject to the jurisdiction of the courts of Nairobi, Kenya.

13. Changes to These Terms

We may update these terms from time to time. The latest version is always available at foreverathletic.life/terms. Continued use of our services after changes constitutes acceptance of the updated terms.